Terms of Service
The terms that apply when you use our website or communicate with us.
1. Acceptance of Terms
By accessing our website, submitting a form, booking a service call, or communicating with us (including by phone or text), you agree to these Terms.
2. Services
We provide commercial refrigeration repair, emergency service, preventative maintenance, installation and replacement, and related estimates. Any estimates, timelines, and availability are subject to change.
3. User Responsibilities
You agree to provide accurate contact information and to use our website and communication channels lawfully. You may not misuse our systems, send harmful content, or attempt unauthorized access.
4. Calls, Recording, and Electronic Communications
- You consent to receive communications from us electronically (email, phone, SMS/MMS), consistent with your preferences and applicable law.
- Calls may be recorded for quality assurance and training where permitted by law.
Mobile Messaging Terms of Service (SMS/MMS)
1. Program/Brand Name
Hammad Refrigeration Mobile Messaging Program
2. Program Description
By opting in, you agree to receive SMS/MMS messages from Hammad Refrigeration Inc about:
- Service call reminders and scheduling updates
- Estimates, job communications, and service notifications
- Customer support
- (If separately opted in) promotional or marketing offers
3. Message Frequency
Message frequency varies based on your interactions with us (e.g., service call confirmations, job updates). If you are opted into marketing, you may receive up to 10 messages per month.
4. Costs
Message and data rates may apply.
5. Opt-Out
Reply STOP to cancel at any time.
6. Help / Customer Support
Reply HELP for help, or contact us at info@hammadref.com | (510) 575-3019.
7. Carriers and Delivery
Carriers are not liable for delayed or undelivered messages.
8. Eligibility
You must be at least 18 years old and the account holder of the mobile number you provide, or have the account holder’s permission, to opt in.
9. Privacy
Your use of the mobile messaging program is also governed by our Privacy Policy: Read Our Privacy Policy. We do not share mobile information for marketing/promotional purposes.
10. Limitation of Liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages arising out of your use of our services or communications.
11. Changes to Terms
We may update these Terms from time to time. Continued use of our website/services indicates acceptance of the updated Terms.
12. Governing Law
These Terms are governed by the laws of California. Any disputes will be handled in Alameda County, California unless otherwise required by law.